Customer Issue: Damaged door panels.
Our Solution: We examined the severity of the damage and informed the customer that only a couple of panels will need to be replaced. We then returned with new matching sections and installed them in place of the old damaged ones, making sure that no gaps were created and that the door's curb appeal was preserved.
Customer Issue: Broken lift cable.
Our Solution: After inspecting the system, we found that one of the lift cables had broken, which prevented the door from moving. We replaced it immediately and, after checking its counterpart and finding it was considerably frayed, we replaced the second cable as well. The door was able to move effortlessly once again.
Customer Issue: Old opener barely holding up.
Our Solution: We helped the customer choose a new model by presenting him with a few different options and explaining the benefits that each presented. He decided to get a Linear belt drive opener model LDCO850 that could be operated via the pro access app. We proceeded to install the new unit for him and explained how he could use his smartphone to open and close the door.