Customer Issue: Mr. Ellis accidentally bumped into the side of his garage door when pulling out, and afterward found that his door seemed to struggle to move.
Our Solution: Our professionals examined the system and determined that the track on one side had been damaged from the bump. We removed the door from the track, after releasing the tension in the springs, to get the door out of the way. Our experts took down the broken track and replaced it with a new one. We returned the door to the system to test its smoothness.
Garage Door Spring Replacement
Customer Issue: One of the customer’s springs snapped in half unexpectedly.
Our Solution: Dethatching the garage door from the spring assembly and locking it in place was step one. After that, our team slowly and carefully loosened the cops and let the springs extend to their full length, especially the broken one with its entwined halves to make sure there was no hidden tension. Then, replacement.
New Garage Door Installation
Customer Issue: Wanted garage door installed.
Our Solution: Our customer had already chosen and purchased her new Windsor Model 735 door, so we started by removing the original door from the system. The new door was then put into place and connected to the opener and springs.
Customer Issue: Damaged door panels.
Our Solution: We examined the severity of the damage and informed the customer that only a couple of panels will need to be replaced. We then returned with new matching sections and installed them in place of the old damaged ones, making sure that no gaps were created and that the door's curb appeal was preserved.
Customer Issue: Broken lift cable.
Our Solution: After inspecting the system, we found that one of the lift cables had broken, which prevented the door from moving. We replaced it immediately and, after checking its counterpart and finding it was considerably frayed, we replaced the second cable as well. The door was able to move effortlessly once again.
Customer Issue: Old opener barely holding up.
Our Solution: We helped the customer choose a new model by presenting him with a few different options and explaining the benefits that each presented. He decided to get a Linear belt drive opener model LDCO850 that could be operated via the pro access app. We proceeded to install the new unit for him and explained how he could use his smartphone to open and close the door.